FAQ

Where do you deliver?

We deliver brappz worldwide. Should there be restrictions in your country, we will send you an email letting you know. We do not deliver to PO Boxes.

 

How long is the delivery time?

We send our products with priority mail. Expected delivery time in Switzerland is 1-2 business days, to Europe 3-6 business days and other countries between 7-14 business days.

 

How much is shipping?

Because we know you will love them... Shipping is on us in Europe and United States. All other countries rates appear at checkout.

 

Do I have to pay extra duties, customs and taxes?

Orders to countries outside Switzerland may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. These additional charges must be rendered by you in order for your package to clear customs. Since customs policies vary widely from country to country, it is recommended that you investigate the relevant local laws in your country.

 

How many strappz fit on 1 hook?

You can fit as many as 3 strappz on one hook - up to you!

 

How do I slide the strappz on the hook?

Make sure to position one of the holes of the strappz at either pointy end of the hook, push the strappz onto the hook and slide it through. For more info go under Tips on our website.

 

What Strappz sizes are available?

Our products come in 2 sizes: Regular (360mm) and XL (520mm).

The elasticity and adjustment possibilities give added flexibility.

 

Guidelines for Regular

Bracelet-Choker-Hair Tie = 1 Strappz 1 Hookz

Bra Strap = 2 Strappz 4 Hookz

Shoe Laces = 4 Strappz 2 Hookz

Necklace = 4 Strappz 4 Hookz

Guidelines for XL

Bracelet-Choker-Head Band-Anklet = 1 Strappz 1 Hookz

Criss-Cross Bra Straps = 2 Strappz 4 Hookz

Bikini-Halter Strap = 1 Strappz 2 Hookz

Shoe Laces = 2 Strappz 2 Hookz

 

How do I know the item will fit?

There are 4 adjustment holes on each end so you can adapt to your size. 

 

How do I take care of my brappz?

Wash all brappz products by hand with water only. 

 

What are Brappz products made of?

Strappz - Silicone

Hookz & Snappz - Stainless steel 

 

How can I cancel my order?

If you want to cancel an order, you can do this by sending an email to info@brappz.com within 24 hours of placing the order. Please state the order number found in your order confirmation and what items you wish to cancel. If the order has already been sent to you, you can still request a refund within 7 days after the delivery. Note that in such cases, return shipping costs will not be refunded. Naturally, the returned items must be in perfect condition. Read item 10 in our Terms and Conditions for complete information about return procedure.

 

I've lost my password, how can I get it back?

Click on forgot my password when signing in and an Email with instructions will be sent to you.

 

How can I contact you?

Our customer service team will assist you with order inquiries, delivery questions, returns and exchanges.


  • Phone: +41 22 5754180
  • E-mail: info@brappz.com